Terms & Conditions

1. Who we are

NeuroAssists is a neurodivergent-affirming coaching and virtual assistant business based in Lancashire, UK. These Terms and Conditions ("Terms") govern your use of this website (the "Site") and set out the basis on which you may access and use it. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

These Terms sit alongside our Privacy Policy and Cookie Policy, which explain how we handle your data. Where you engage NeuroAssists for coaching or virtual assistant services, a separate signed agreement (Coaching Agreement or VA Services Agreement) will apply to that engagement and will take precedence over these Terms in relation to service delivery.

2. Who can use this Site

The Site is intended for adult users. NeuroAssists does not currently offer coaching or VA services to individuals under 18. If you are under 18, please do not submit personal information through this Site without the involvement of a parent or guardian.

3. Acceptable use

When using the Site, you agree not to:

  • use the Site in any way that breaches applicable law or regulation;

  • use the Site to send, upload, or link to any material that is unlawful, defamatory, obscene, threatening, abusive, or otherwise objectionable;

  • attempt to gain unauthorised access to the Site, the server on which it is hosted, or any server, computer, or database connected to it;

  • attack the Site via a denial-of-service attack, distributed denial-of-service attack, or any similar disruptive method;

  • introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;

  • scrape, harvest, or otherwise systematically extract data from the Site without our prior written consent;

  • impersonate any person, or misrepresent your affiliation with any person or organisation;

  • use the Site's enquiry or booking forms for spam, unsolicited advertising, or any purpose unrelated to genuinely enquiring about our services.

We reserve the right to restrict or terminate your access to the Site, without notice, if we reasonably believe you have breached this Acceptable Use Policy.

4. Intellectual property

Unless otherwise stated, NeuroAssists owns or holds a licence for all intellectual property rights in the Site and in the material published on it, including text, graphics, logos, and the NeuroAssists brand identity. These works are protected by copyright and other intellectual property laws.

You may view, download, and print pages from the Site for your own personal, non-commercial use, subject to the restrictions below. You must not:

  • republish material from the Site without our prior written consent;

  • sell, rent, or sub-license material from the Site;

  • reproduce, duplicate, or copy material from the Site for commercial purposes;

  • redistribute content from the Site, other than content specifically and expressly made available for redistribution.

5. Services and enquiries

Content on the Site describing our coaching and virtual assistant services is provided for general information and does not constitute a binding offer. Any service engagement is subject to a separate written agreement between NeuroAssists and the client, which will set out scope, fees, and terms specific to that work.

Nothing on this Site constitutes medical, psychological, financial, or legal advice. Coaching support offered by NeuroAssists is not a substitute for therapy, medical treatment, or professional diagnosis. If you are experiencing a mental health crisis, please contact the Samaritans (116 123), Shout (text 85258), or emergency services.

6. Links to other websites

The Site may contain links to third-party websites. These links are provided for your convenience. We have no control over the content of third-party sites and accept no responsibility for them or for any loss or damage arising from your use of them.

7. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.

Subject to the above, NeuroAssists shall not be liable for any indirect or consequential loss arising out of or in connection with your use of the Site. The Site is provided "as is" and we make no warranty that it will be uninterrupted, timely, or error-free.

NeuroAssists holds professional indemnity insurance and public liability insurance in respect of services delivered to clients.

8. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services or in relevant law. The current version will always be available on this page, with the "last updated" date shown below. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact us

If you have any questions about these Terms, please contact us at:

Neuro Assists neuroassists@gmail.com

Last Updated: June 2026